AV Connect - Round Rock, Texas

Carl Pritchett

This is a follow up to my previous review on Feb. 2017. I've continued to have AV Connect upgrade and maintain my Control4 system during the intervening time frame - so about 8 years now. They're still amazing - providing superb technical solutions and truly incredible customer service and follow through, which in today's world, is about as rare as hen's teeth! Travis, the owner of AV Connect, truly cares about his customers and based on my experience, connecting with AV Connect for your Control4 home audio-video and other services is a great decision. Double thumbs up again on replay!

Erin Simmons

Devin and Chris did an absolutely outstanding job with the install of our Sonos system and iPad wall station. They were fast, communicative, and left the place spotless. Billie and the AV Connect team were also able to turn this project around very quickly so we could have the system in place before hosting family for the holidays. We’ll be working with AV Connect for more projects in the future.

Gregory Fox

Review of Travis and His Team at AV Connect

Travis and his team at AV Connect were absolutely outstanding. Travis dedicated a considerable amount of time to comprehensively understand our vision for our new house. He tirelessly worked to troubleshoot every detail, ensuring that the final product was exactly as we had imagined. Travis and his team consistently went the extra mile, demonstrating their commitment to delivering exceptional service. Their expertise and dedication made the entire experience smooth and enjoyable. I highly recommend Travis and AV Connect for their professionalism, expertise, and dedication to customer satisfaction.

Mike E

Pros:
Responsive - always replied to my emails/texts pretty quickly.

Cons:
Push junk equipment - They did my home network and used Luxul equipment which they claim to not mark up and only charge for installation. After investigating, I found out Luxul gives vendors a kick back for whenever they sell their equipment probably because it's overpriced garbage, my wifi dropped constantly, even right next to access points. I had them pick all the equipment up and hired someone else to install Ubiquiti equipment and it worked MUCH better and cost half the price. They charged me a restocking fee 🙂

Inexperienced Techs - my home theater had so many issues and they were out 5 times after installation to adjust it. It was a simple setup yet each appointment to fix the picture cutting out or sound issues or lag issues would take 2-3 hours, where the tech would watch a full movie at my house to make sure there weren't any issues. It was annoying, they replaced almost every part of the theater system through warranty and claimed they only had 1 more piece of equipment they needed to replace but I told them to stop coming back. A few days later I had the same person who installed my Ubiquiti equipment come out and he was able to fix all my theater issues in less than 10 minutes, nothing needed to be replaced.

Also, they claimed my wall could only fit a 100 inch screen for the projector when it easily fit a 120 inch screen. I couldn't return the 100 inch screen and ended up buying a 120 inch screen through them.

I asked for them to offer some kind of financial compensation for all the headaches and biz owner Travis claimed "they don't have the money". Do yourself a favor and stay away.

James Nebraska

Travis and his team at AV Connect have helped me out twice now––when I first moved to Austin in 2014 and when I upgraded my A/V system in 2021.

In 2014, I was starting from scratch, and Travis helped guide me through my options and install a new a/v system in my new house, including components, installation and programming. It was a big project (for me), and the AV Connect team performed flawlessly. As occasional issues arose after, Travis was quick to respond, providing sound guidance and sending someone to help me out, when needed. AV Connect stands by their work, which is important to me.

In 2021, I decided to upgrade my a/v system, which involved a major reordering of my older components and installing new ones. Travis gave me a great quote, procured all of the new equipment, and Kyren and Aaron installed it perfectly, answering my many questions about "how this/that works" along the way.

AV Connect is a great team with customer-first priorities. I would recommend them highly for any job, large or small.

Jonathan Willbanks

I recently purchased a home in Cedar Park, TX with a media room that was not being used to its full potential.

I reached out to AV Connect, and Nate and his team helped me design and install the home theater of my dreams.

We now have a 145” 4K projector system with Dolby Atmos 5.1.2 surround sound installed in the ceiling.

AV Connect was especially good at helping me customize my theater within a strict budget. They did not force me to buy their equipment, and a few pieces were purchased separately and installed as part of their broader installation package.

I’m also so glad I sprung for their contractor-grade screen and speakers. I was initially skeptical that either would make a big difference versus prosumer-grade options from Best Buy, Amazon, etc., but am absolutely floored by the final results. I believe that their high end components are absolutely more than marketing hype, and now have a system that delivers a sight and sound experience that’s as good or better than the standard presentation at my local AMC theater (not including IMAX and Dolby Çinema formats, of course).

Nate and A/V connect team were a pleasure to work with, arrived and installed on time, and cleaned up nicely after themselves when the installation was complete. They gave me great advice throughout the process and I will absolutely use them again when it’s time for an upgrade.

Big thanks to the entire team for designing our favorite room in the house!

Raghu Padmanabhan

Really appreciate Chris West and his team member calling me and returning to get all the cabling redone to meet professional standards. Chris and AV CONNECT went up in my books for going over and beyond to ensure quality service. I would recommend the team for any Home theater and related audio/video solutions

Adam Threet

I had AV Connect come out and setup my dream TV and stereo setup. Nate came out and helped me design my perfect setup. He gave me multiple options that fit my needs and budgets. Devin and Frank came and did the install. They were timely and 110% professional. All questions answered and the work was top notch. Highly recommend these guys.